FAQs

1. Where does your Moissanite jewelry come from?

Our Moissanite jewelry is made from high-quality materials by our international partners. Each piece guarantees exclusivity, quality, and durability.

2. How long will it take for my jewelry to be delivered?

Orders are processed within 1–3 business days. Standard delivery usually takes 7–15 business days, depending on the destination. Track your order on our Tracking Page

3. Can I cancel or change my order?

Orders can be canceled or changed within 24 hours of confirmation. Contact us via our Contact Form

4. Is the jewelry certified and authentic?

Yes! Our jewelry is high-quality and certified, including Moissanite and precious metals. Each creation is carefully inspected to guarantee brilliance and quality.

5. Do you offer a warranty for your jewelry?

All jewelry comes with a 36-month manufacturer's warranty against material or manufacturing defects.

6. How can I return or exchange jewelry?

Returns are possible within 14 days. Contact our customer service to receive instructions for return or exchange.

7. Can I order and ship several pieces of jewelry together?

Yes, same-day orders can be shipped together. Please contact us to confirm this.

8. How can I track my order?

After shipping, you will receive an email with a tracking number. You can check the status of your package on our Tracking Page.

9. What payment methods do you accept?

We accept:

  • Credit and debit cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay / Google Pay

10. Is your jewelry hypoallergenic?

Yes, our jewelry is nickel-free and hypoallergenic, ideal for sensitive skin.

11. How do I properly care for my jewelry?

Tips for long-lasting shine:

  • Avoid contact with water and perfume

  • Clean with a soft cloth after wearing

  • Store in separate boxes

12. Can I get advice for gifts or sizing?

Yes! Contact us at jewlleryalyrah@gmail.com. We will help you find the perfect size and the ideal gift.